Answers and opinions of about 5000 customers worldwide in 12 countries provided a representative set of opinions which reflects high satisfaction with quality, reliability and competence.
Questions were asked about the satisfaction with the sales personnel, the pre- and after-sales service as well as the communication. These areas could be assessed by the customers objectively according to reachability, professional competence, keeping to promises and some other criteria. Judgements were also made about the keeping of dates, the product quality and reliability as well as the price/performance ratio, the range of the product spectrum and the choice of metering systems and water treatment solutions.
 The high degree of satisfaction underlined the reliability of the products and services. Very good marks were awarded by the customers for the solution of technical problems where the fast worldwide support and the competent assistance in optimizing applications were convincing factors. About 99 % of the customers would buy ProMinent products again next time.
The positive assessments show that the globally oriented ProMinent Group is regarded as a reliable solution partner for water treatment as well as a producer of components and systems in the entire environment of fluid metering technology. The company succeeded in developing from a pure producer of components to a supplier of metering systems for a broad spectrum of industries as well as to a supplier of solutions in water disinfection for selected target industries. This goal could be achieved by a consistent expansion of the worldwide presence, by qualified personnel and the completion of the product portfolio with innovative products and system solutions. |